Return & Refund Policy
Thanks for shopping at Mother Lode Mercantile.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return any non-food item from the date you received it. All Homemade Fudge purchases are non-returnable based on local health and safety regulations.
To be eligible for a return, your item must be unused, unworn and with all tags, and in the same condition in which it was received.Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying shipping costs for returning your items unless items arrive damaged. In this event, please take pictures of the outside of the box showing the damages and include in your correspondence with us.
If you have any questions on how to return your item to us, contact us.